Software With A Service

Customer Experience

The customer's experience is typically categorized in two main areas - Internal (employees) and External (patrons). Here are some common issues found that our solutions directly address.

Internal

External

• Morale & Team Engagement

• Turnover/Attrition

• Sales & Service Skills

• Performance Management

• Organizational Communication

• Training & Development

• Brand Affinity

• Loyalty

• Service Level Expectations

• Product Satisfaction

• Feedback Management

• Business Engagement

Operations Efficiency

As a business operator, finding the time to inspect what is expected may become difficult however, fortunately, you've found us!

We help our clients by auditing key systems and processes within their business to ensure compliance and mitigate risks. Audit instruments are codeveloped between our teams, and we perform these campaigns around a predetermined schedule for consistency.

Data is Key...

when making true organizational change. We make it seamless for our clients to get the necessary data they need for moving the needle in the right direction. Business insights are delivered in various formats (raw data, charts, reports, scores etc), which allows for speedy analysis and/or action.

The beauty of our platforms and solutions, is the efficiency by which we capture and deliver data. Easily accessible on our platforms, and 100% secure on our nearshore hosted servers.

The Client Journey

1

Right-Fit

We begin with an exploratory conversation to discuss areas for improvement, and recommend solutions accordingly.

Development & Planning

Once solutions have been identified, we move to development of data collecting instruments, set up of platforms, and begin logistics planning.

2

Deployment

Considering an agreed schedule, our team deploys people and/or instruments to the field for data collection. You don't have to lift a finger 🙂

3

Analysis

Sit back, relax, and let the data roll in! Ok maybe not completely relax, as you are going to have to put the data to work.

4

Explore Solutions

Cloud-Based Employee Training

Customer Feedback At Your Fingertips

Employee Sentiments About Your Organization

Mystery Shopping For Company Expectations

Quality Assurance Auditing For Operations

OUR SOLUTIONS ARE PRETTY STRAIGHTFORWARD

You get the tech, data, and a team of savvy experts, working in the shadows for the entire lifecycle of any project/campaign.

This is software with a service (SwaS).

This is Get Savvy Co.

CONTACT US

If you're interested in getting savvy with your company's customer experience, and/or operations efficiency, we'd love to hear from you.