CustomerCare

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5 Tips on how to be a successful mystery shopper

5 Tips on how to be a successful mystery shopper

How to be a successful Mystery Shopper: Keep these 5 things in mind   We have a lot of people who sign up to Mystery shop for our company around the world. But some of them sign up without fully understanding what mystery shopping is exactly. We get questions like “Yes I signed up, what…

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What makes a great customer service agent?

What makes a great customer service agent?

 What Makes Great Customer Service Agents? So what makes a customer service agent ‘Great’ in the brick and mortar retail environment? Isit just smiling and offering help to clients, or is it more than that? Companies tend to look forpeople with certain characteristics already in place when employing customer service agents.There are times as consumers we…

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