My Experience as a Mystery Shopper

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I was scrolling through my Instagram feed and saw a post from GoGetSavvy about Mystery Shopping 101, I heard about mystery shoppers being used in businesses to check their customer service, so I was interested. It was an ad for people in the Caribbean and since I fit the criteria I decided to sign up. Especially having just graduated college, unemployed and looking for a job, it was easy for me to do in my free time.

 They contacted me a few weeks after I signed up and asked me to shop two locations in Trinidad that were close to my location (they knew this based on information I put in when I signed up) – Trincity and Port of Spain. This was perfect for me because they were both not too far from where I live. I agreed, I thought $25 USD per shop wasn’t a bad payment for a short period of my time to check out a store and fill out a survey.

 The coordinator I spoke with was very informative and patient in answering all of my questions and making sure I knew everything that I needed to do. They gave me about a week to visit both stores and complete the surveys for their client. After reading through the email and talking to the coordinator, it was as easy as ABC. This is how I did it:

  • I went into the store and I knew what to look out for based on their email
  •     I spoke to a customer service representative about a service/ product
  • I made little notes in my phone so I wouldn’t forget
  • Left the store and filled out the survey in my car on my phone
  • Lastly, I spoke to the coordinator to let them know I had completed the shop

It was really simple, and they contacted me to complete the survey during other months and for other clients that they needed shoppers for as well; so, it was just a little extra money here and there that helped me with things while I was looking for a job. I used it to pay my phone bill one month and then other months I got amazon credit which helped me to buy some Christmas gifts.

All in all, it was a really cool and different experience that I’m glad I signed up for and was chosen to participate in. Not only was the money helpful but the coordinators I spoke with were very helpful and were there with me every step along the way. I also felt like I was doing my part to help improve the customer service experience in Trinidad which is needed if I’m being honest. I’m happy to say I’m employed now but big up to the Get Savvy team, hope to keep working with them in the future.

 –       Dallacosta, H. (2018)